FREE SHIPPING* on orders over $299.99 across Australia - Conditions apply. For more information consult section 1.3 below.
Want to know about our Returns Policy? Read more here.
1.1 Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Shipping times vary depending on your location and the product’s supplier, but once a tracking number is provided, delivery typically takes between 2–10 business days.
1.2 Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@outbacksafetrack.com.au or call us on 1300 902 361.
1.3 Shipping Costs:
Shipping is free within Australia, unless one or more of the following conditions applies:
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Orders equal to or under $299.99 will incur a flat shipping fee of $19.99, unless otherwise specified.
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*Orders with a weight of over 30kg will incur a $49.99 shipping fee, regardless of the order value.
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Orders to remote or regional areas may attract additional shipping fees based on your location. If this applies, we’ll contact you before processing your payment.
If you have any questions or concerns about shipping, feel free to give us a call on 1300 902 361 or email us at support@outbacksafetrack.com.au.
1.4 International Orders:
Please be aware that our products are made specifically for the Australian market. This means that we only ship to locations within mainland Australia and Tasmania.
1.5 Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to support@outbacksafetrack.com.au, then visit our Returns page and lodge your return claim online.